FAQ
Where do you ship from?
United Kingdom. All orders are dispatched to Royal Mail.
Do you offer international/EU shipping?
I can offer International shipping to selected countries including Norway, United States, Canada, New Zealand and Australia. Due to current EU regulations, I sadly cannot offer shipping to the EU.
US Customers please note:
- From August 29th 2025, all parcels sent to the United States will be subject to duties and taxes, regardless of their value.
- Packages that arrive in the USA after August 29th, 2025, may be subject to customs fees. I am not responsible for any additional fees once the order leaves the UK. Please double check official guidelines before making an order.
International Customers please note:
- You may be subject to customs fees. I am not responsible for any additional fees once the order leaves the UK. Please double check official guidelines before making an order.
How long does it take for orders to ship?
I am a one person operation, so orders can take up to 2 days to be processed. As for delivery, please see below:
UK: Delivery times depend on the service you choose. First Class and 24 Tracked service aims to deliver by the next working day, including Saturdays. 48 Tracked service aims to deliver 2-3 working days.
US/International: Delivery times depend on the service you choose and location. All orders offer tracking, and can take 6-12 working days.
What’s your return policy?
As I am a small business, I can only offer refunds or exchanges if the items have been damaged during transit. If an item is damaged, please get in touch with photos of your damaged items to amiluu@live.com
Please make sure you double check your address, sizing, quantities, etc. For instance, if you realise the t-shirt you have ordered is the wrong size, I cannot offer a return. Once I have shipped your order, it will be out of my hands.
How can I track my order?
I offer tracked services to the majority of my orders for peace of mind and busy schedules. Small domestic orders (UK) that can fit in a small envelope will be sent 1st Class without tracking. Anything larger will be sent 24/48 Tracked with details to track your order through Royal Mail.
What if I haven’t received my order?
Due to a large amount of deliveries being made by Royal Mail during the Christmas season, please expect delays and wait an additional 3 working days on top of expected delivery times. If your oder hasn't arrived by then, please get in touch via email amiluu@live.com
Any additional queries please email amiluu@live.com for any other queries.